Filed under: Burlington Bloggers, business, Customer Satisfaction, Customer Service, Increased sales, promotional wear, sales, Uncategorized | Tags: Business improvement programs, Business practices, Business retention, Consultant, Customer relations, Customer retention, Customer Service, Improved market share, Management service, Marketing, Marketing plans, Marketing programs
Trash is literally everywhere. It collects in vehicles , roadways and of course in over filled trash bins. Have you ever noticed a service provider drives up in his truck gets out and the empty coffee cups follow him onto the road. You get upset as you have to pick them up. Not the best way to start a relationship. Not the best “Moment of Truth”.
We all want to be seen as professional.
There is no point in highlighting one group(service people in trucks). We all produce waste, and as such we are all part of the problem. But we can also be part of the solution. Of all the environmental issues we face today, trash is one each of us can (and should) do something about. It’s all about making wise choices.
How about office trash…..?
Let’s look at one item thrown out many times during the day in some offices – coffee cups!
It can add up to a lot of garbage. Take a typical office of 50 people using throw away cups or even liners. Each person has on average 2 cups per day and then there are guests and meetings etc. Total waste count could be 150 cups a day into the trash.
Why not have ceramic mugs that can be reused. If the Company above had 72 mugs ( 1 for each employee plus extras for guests) it would only cost the company about $.75/year. Granted the throw away liners and cups may be more inexpensive but when thrown into the land fill site they become very expensive taking years to breakdown if they breakdown at all, and taking up much space. We can save money and reduce garbage long term.
So not only is it environmentally friendly, it helps us maintain that professional image – all good when considering the “Moment of Truth”!!
