Is it really Customer Service?
June 6, 2008, 5:16 pm
Filed under: Customer Service | Tags: Business development, Business improvement programs, Business practices, Business retention, Complaint tracking database, Consultant, Costing models, Customer relations, Customer retention, Customer Service, Improved market share, Management service, Market share, Marketing, Marketing plans, Marketing programs, Measurement systems, Personnel assessments, Training
Filed under: Customer Service | Tags: Business development, Business improvement programs, Business practices, Business retention, Complaint tracking database, Consultant, Costing models, Customer relations, Customer retention, Customer Service, Improved market share, Management service, Market share, Marketing, Marketing plans, Marketing programs, Measurement systems, Personnel assessments, Training
Your at a super market or store and the check out person asks: “Did you find everything ?” At which point you anser “No – I couldn’t find this product”. The Clerk looks at you and says nothing. Stores will say this is good customer service. To me its like being kicked in the stomach. Stores teach them to ask but not to finish the job.
What have your experiances been? Have you had similar experiences?
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